PDH excels in Patient Monitor Survey

Wednesday, 8 May 2013
Portland District Health is maintaining its reputation for excellent patient care with a new survey result placing it among the best hospitals in Victoria.

The latest Victorian Patient Satisfaction Monitor (VPSM) shows PDH’s overall care score is 83.3, up slightly from the previous survey’s 83.2 ranking.

The results place PDH above the state mean average for overall patient care and on par with similar sized hospitals.

Over recent years PDH has consistently achieved scores above 81 which are considered to be very good or excellent.

The state mean score was slightly less than 80.

More than 160 PDH patients responded to the survey.

PDH recorded scores above 82 in all categories except discharge and follow-up where its score was 79.2.

The best score achieved was 86.7 for general patient information while complaints management was also highly ranked at 84.5, along with consumer participation at 83.5.

CEO Chris Giles said the ongoing excellent rankings confirmed the commitment of PDH staff to providing quality and sensitive care.

“The latest survey should give confidence to local people that their local health service is a high quality facility that is providing professional care in a well maintained facility.”

Ms Giles said that while the VPSM score was again very positive, it also highlighted some areas for improvement.

“We carefully review these results and specific comments from patients to see where we can improve and do better in the future,” she said.

“Overall we are very happy with the result and

Some comments from patients included:

  • As this was my first visit as a patient in 48 years, I found the staff and amenities excellent. They made my overnight stay comfortable and they certainly treated me with respect and consideration.
  • Everything was great and ran smoothly. Staff were amazing
  • I was totally satisfied with all aspects of my time in hospital. I have never had surgery before and was thoroughly happy with the whole time. The staff were lovely helpful and supportive, I would and have recommended [hospital] to family and friends.
  • I was so well looked after by all staff and the cleanness of our hospital is first class.

The VPSM is carried out to provide feedback on the quality of a public hospital experience from an inpatient’s perspective. It is funded by the Department of Health.

STORY BY Rick Bain

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