At Colac Area Health, we pride ourselves on providing Quality Community Care across the Colac district. Your feedback is important to us. We encourage you to talk to us about the care that you receive, so that we can use it as an opportunity to improve our service.

The following information is provided to you to so that you can access an easy avenue for compliments, suggestions and complaints.

Compliments and comments

If you would like to pass on a compliment or comment to a particular staff member or service of Colac Area Health, you can:

  • Write directly to the staff member(s) or service that you wish to praise or thank
  • Write to the Clinical Governance Co-ordinator,
    2-28 Conner Street, Colac, VIC 3250. The Co-ordinator will forward this information to the appropriate service and staff

Submit feedback here.

Suggestions for improvement

If you feel that the service at Colac Area Health could be improved or altered, we would appreciate your feedback.

To make a suggestion, you can:

  • Write directly to the service involved
  • Write to the Clinical Governance Co-ordinator,
    2-28 Conner Street, Colac, VIC 3250. The Co-ordinator will forward this information to the appropriate service and staff

Submit feedback here.

Complaints

Should you feel unhappy with any aspect of your care or service at Colac Area Health, we advise you to inform us quickly so that your concerns can be acted upon promptly and any outstanding matters can be rectified. If you have such a reason for concern, you are encouraged to:

  • Speak directly to the manager of the service concerned
  • Speak or write to the Clinical Governance
  • Co-ordinator, who will follow this up with the service concerned

Submit feedback here.

All complaints will be treated with confidence and respect, and will be investigated promptly and thoroughly. We promise that your care will not be jeopardised as a result of lodging a complaint, and that it will be used as a method of improving our service.

We will ensure you are kept informed of the progress of the complaint and are advised of any outcomes as soon as it is practicable.